Exchange and Return Policy

At Patchena Undergarments, we are committed to ensuring your satisfaction. If the quality of the product does not meet your expectations, we offer a straightforward exchange and return process:

• Eligibility: You may return items within 30 days of receiving your order.
• Condition: Products must be unused, in original packaging, and include all tags.
• Return Process: To initiate a return, please contact our customer service team at support@patchena.com with your order number and reason for return.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.
• Exchanges: If you wish to exchange a product, please follow the return process and place a new order for the desired item.
• Sampling Option: We encourage you to request samples to ensure the quality and design meet your expectations before placing a bulk order.

Copyright Policy

All content on this website, including text, graphics, logos, images, and software, is the property of Patchena Undergarments and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. We reserve the right to take appropriate legal action against any individual or entity that violates our copyright.

If you wish to use any of our content for commercial purposes, please contact us at support@patchena.com for permission.

Shipping Policy

We aim to provide a seamless shipping experience. Here’s what you need to know:

• Processing Time: Orders are typically processed within 2-5 business days after production completion. Once shipped, you will receive a tracking number via email.
• Shipping Methods: We offer various shipping options, including air, sea, and rail shipping, to accommodate your needs. The available options will be presented.
• DDP Shipping: We provide Delivered Duty Paid (DDP) shipping options, meaning all duties and taxes are included in the shipping cost, ensuring a hassle-free delivery experience.
• Shipping Costs: Shipping costs are calculated based on your location, selected shipping method, and the weight of your order.
• International Shipping: We ship worldwide. Additional customs duties or taxes may apply in certain regions, which are the responsibility of the customer unless DDP is selected.
• Delivery Issues: If your order does not arrive within the estimated delivery time, please contact our customer service for assistance.

Payment Protection Policy

Your security is our priority. Our payment protection policy includes the following measures:

• Secure Transactions: We utilize industry-standard SSL encryption technology to protect your personal and financial information during transactions.
• Payment Methods: We accept multiple payment methods, including credit cards, debit cards, and secure payment gateways. All payment methods are securely processed.
• Money-Back Guarantee: If your order does not meet your specifications or quality standards, you are eligible for a full refund as per our return policy.
• Fraud Prevention: We monitor transactions for any suspicious activity to ensure the safety of your account.
• Customer Support: For any payment-related inquiries or issues, please contact our support team at support@patchena.com.